Customer Satisfaction

We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.

Customer Company(required)
Contact Person(required)
Phone / Mobile No.
Date
Email Address(valid email required)
Please select your degree of satisfaction.
RESPONSIVENESS:
How do you rate our responsiveness in dealing with you?
Comment/Suggestions
PROFESSIONALISM:
How do you rate our professionalism in dealing with you?
Comment/Suggestions
TECHNICAL SUPPORT:
If you received any technical support, how do you rate the technical competence of our professionals and their response time?
Comment/Suggestions
PRODUCT QUALITY:
How do you rate our products and services and did they meet your needs and expectations regarding quality and performance?
Comment/Suggestions
DELIVERY:
How do you rate our delivery on time performance and our commitment to meet your delivery expectations?
Comment/Suggestions
COMPETITIVENESS:
How do you rate the competitiveness of our services and do they represent best value for total cost of lifetime ownership?
Comment/Suggestions
QUALITY: How do you rate our approach to quality management to ensure complete customer satisfaction?

Comment/Suggestions

OVERALL:
How do you rate TCEI? Do you have any comments or suggestions that would help us improve our quality of customer service?

Comment/Suggestions

What do you like about our products and services, and how we add value to your business? Please give as many examples as you can.

What do you dislike about our products and services, and how we add value to your business? Please give as many examples as you can.

What could you buy from us but choose to buy from a different forwarder / agent ? What are the factors influencing your decision?

How thoroughly do you believe we understand your business and are able to add value to you?

What would we need to do to satisfy your requirements even more?

Do you measure our performance internally and how does AGILIS rate?

Would you be prepared to recommend TCEI to others?

In the next 3-5 years how do you expect your business to change? How will we have to respond for you to remain a customer and grow our business together and what do we need to do to support you in this process?